What are the delivery time and costs?The estimated delivery time and shipping fees vary by country. We recommend that you use the link during the check-out proces of our website and select your country of delivery. You will immediately see the applicable charges for your delivery address and the estimated delivery time.If your country of destination is not listed, please send your request to the Customer Support Team at email@example.com.
Do I need an account to place an order?
When you place your first order you will automatically create a personal account to be able to view your order history in the future. We have launched this possiblity on May 24th 2018, so with every first order after that date you will need to register as a 'NEW CUSTOMER'.
What countries does WAHTS ship to?
WAHTS offers worldwide delivery, using reliable courier services. Please select your country of shipping destination when checking out and the shipping rate and delivery time will be calulated automatically. If your country is not listed, please contact us at firstname.lastname@example.org.
What are the payment methods WAHTS accepts?
We accept Visa, MasterCard, and PayPal for all countries. In addition, we offer various local payment methods in many countries. If you are not able to pay with any of the offered methods, please contact email@example.com and we can arrange a custom made order by Wire Transfer.
I have a special coupon/discount code. How can I use it?
During your check-out you will get the opportunity to fill in the coupon code on the Shopping Bag page. When you have filled in the code, please put the APPLY button and the price will be recalculated automatically.
Please note that the discount code has been provided to your personal account and can only be used once.
What is the status of my order?
Orders are processed as soon as your payment is accepted. You will receive an email confirmation with an overview of your order. When your order has been dispatched, you will receive an email confirmation with a link to your tracking number included.
If you haven't received or lost this email you can request your tracking number by emailing firstname.lastname@example.org.
Our couriers require a signature on receipt. If someone is present at the time of delivery to sign for your order, it will be marked as 'signed for' on the couriers tracking system. In case no one is available to sign for your order at the delivery address, a card will be left informing you of how to collect it.
How can I return or exchange my order?
If you are not completely satisfied with your purchase you can return or exchange the unworn/unused item(s) to us within 30 days of receipt. We provide you also with the option to exchange the product for a different size, however all exchanges are based on stock availability. We offer free delivery for the item to be replaced.
For The Netherlands, Belgium and Germany we offer FREE RETURNS. For all other countries returns are on behalf of the customer.
Please go to Returns & Refunds for further instructions.
When will I receive my exchanged item?If you request an exchange, we will proceed with sending you the exchanged product(s) as soon as we have correctly received the returned goods.
When will I receive my refund?
After we have correctly and timely received and processed your returns, you will receive the refund of the products' total purchase amount to the original payment method within 5-7 business days.
The item I have seen has sold out. Will you be getting more in?
We always try to re-stock our popular styles to give you the best possible selection of timeless luxury essentials for the season. If there is a particular garment you would like to enquire about, please contact us at email@example.com.
Can I cancel my order?
Once your order has been dispatched, we are unable to change orders.
If you haven't received the email stating that your order has been dispatched, please contact us as soon as possible and we will do our best to fulfill your request.
When you received the email confirmation with the tracking number of your order, please wait for your parcel and see "Returns" for our returning policy and advice.
Why has my payment failed?
There are many reasons payment errors can occur and a number of steps you can take to resolve potential issues. Please review your personal and credit card information to verify that everything has been entered correctly. You could also try a different credit card or payment method, such as PayPal. If problems persist, please contact your bank, as it is possible that your account lacks sufficient funds or has been flagged for security reasons. For any other issues or questions, please contact our Customer Care team at firstname.lastname@example.org.
Are orders from outside the EU Tax/VAT free?If you place an order from a non-EU country, 21% VAT will be excluded. By purchasing from outside the EU you will be charged import taxes and duties instead. The import taxes and duties, which may vary by non-EU country, are on your own account and will be charged by the delivery courier.