Returns & refunds
If you are not completely satisfied with your purchase you can return any unworn, unused item(s) to us within 14 days of receipt for a full refund or exchange. If an item was bought in sale we also allow you to return it. All exchanges are subject to stock availability. We do not accept returns that have been used for product development. We offer free delivery for items to be exchanged.
Please follow the Returns Procedure and complete the Returns Form enclosed with your order and send the item(s) back to us through any postal service of your choice. We ask you to take reasonable care of the goods you purchase while they are in your possession.
Purchased WAHTS underwear should be tried-on over another underwear garment. Make sure that tags are not removed from any item and that the original packaging is retained in case the item needs to be returned. Products should be returned in the condition they were received: not soiled, torn or damaged. Returns may not be accepted if an item is soiled, damaged or incomplete, and it may be sent back to the customer.
It is very important when you return an item that we know the order number to which it relates, your details and whether you want a refund or an exchange. If you are returning a non-faulty item outside the Distance Selling Regulations, then the cost of returning the item to us is your liability. The item is your responsibility until it reaches us. We therefore recommend that you send the parcel using a delivery service which insures you for the value of the goods and provides you with a tracking number. We cannot refund returned items lost in the post.
If you have lost the Returns Form, please download it here: WAHTS_RETURNS FORM NEW.pdf
Please send your returned goods to our warehouse:
Please allow 2 working days from receipt of a return for us to process a refund. Once a refund is processed you will receive a return confirmation email (the email will be sent to the same email address as your order confirmation). After receiving the return confirmation email, please allow 5-10 working days for the refund to clear into your account or for the replacement item to be sent.
Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (e.g. the card has expired) we will contact you to discuss alternatives.
International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains 'returned goods'.
If you have any questions regarding the returning of goods please look up the answers to the most frequently asked questions (FAQ) or email us for assistance: firstname.lastname@example.org.
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