Returns & refunds
If you are not completely satisfied with your purchase you can return any unworn, unused item(s) to us within 30 days of receipt for a full refund or exchange. If an item was bought in sale we also allow you to return it. All exchanges are subject to stock availability. We do not accept returns that have been used for product development. We offer free delivery for items to be exchanged.
FREE RETURNS FOR THE NETHERLANDS, BELGIUM AND GERMANY
FOR ALL OTHER COUNTRIES
GENERAL RETURNS & REFUNDS INFORMATION
Purchased WAHTS underwear should be tried-on over another underwear garment. Make sure that tags are not removed from any item and that the original packaging is retained in case the item needs to be returned. Products should be returned in the condition they were received: not soiled, torn or damaged. Returns may not be accepted if an item is soiled, damaged or incomplete, and it may be sent back to the customer.
It is very important when you return an item that we know the order number to which it relates, your details and whether you want a refund or an exchange. If you are returning a non-faulty item outside the Distance Selling Regulations, then the cost of returning the item to us is your liability. The item is your responsibility until it reaches us. We therefore recommend that you send the parcel using a delivery service which insures you for the value of the goods and provides you with a tracking number. We cannot refund returned items lost in the post.
Please allow 2 working days from receipt of a return for us to process a refund. Once a refund is processed you will be able to see the status changed in your order overview within you WAHTS Account. Due to the COVID-19 measures there are some delays at the warehouse processing the returns, so it might take a bit longer than usual. Our apologies for that. Please allow 5-10 working days for the refund to clear into your account or for the replacement item to be sent.
Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (e.g. the card has expired) we will contact you to discuss alternatives.
Please check the status of the return in your account. When we have processed the return the status will be changed in your account.
International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains 'returned goods'.
If you have any questions regarding the returning of goods please look up the answers to the most frequently asked questions (FAQ) or email us for assistance: firstname.lastname@example.org.